Privacy Policy

Overview

This Privacy Policy describes how the Bimpy borrower experience used by Las Vegas Mortgage collects, uses, and protects information provided through the website, borrower portal, communications features, and related services.

Information we collect

Depending on how you use Bimpy, information may include contact information, property and mortgage information, purchase or refinance scenario details, communication preferences, appointment information, documents you choose to upload, and technical or activity information needed to operate and secure the service.

How information is used

Information is used to provide and support the borrower experience, maintain your saved mortgage scenario, coordinate appointments and document requests, connect you with loan officers, provide service-related communications you request, maintain security and audit records, troubleshoot the service, and comply with applicable legal or regulatory obligations.

SMS and mobile information

If you opt in to SMS, your mobile number and SMS consent are used to provide service-related text messages such as appointment reminders, document request notifications, mortgage application status updates, and other borrower-service communications.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers acting on our behalf to deliver or support the messaging service, or where disclosure is required by law.

Consent to receive text messages is not a condition of obtaining mortgage services. You may opt out of SMS at any time by replying STOP. For help, reply HELP or contact your loan officer through the Bimpy borrower experience. Message and data rates may apply. Message frequency varies.

Service providers

Bimpy relies on service providers that help operate hosting, authentication, database, storage, communications, security, and other application functions. Information may be processed by those providers only as necessary to provide those services, subject to applicable agreements and safeguards.

Security

We use administrative, technical, and organizational safeguards intended to protect information from unauthorized access, alteration, disclosure, or destruction. No system can guarantee absolute security.

Retention

Information is retained for as long as reasonably necessary to provide the service, meet operational needs, resolve disputes, maintain appropriate records, and satisfy applicable legal, regulatory, or compliance requirements. Retention periods may vary by information type and applicable mortgage-industry requirements.

Your choices

Bimpy provides communication preference controls for supported channels. You may change your SMS or email preference in the borrower experience. SMS recipients may also reply STOP to opt out of text messages.

Changes to this policy

This policy may be updated as the Bimpy service, providers, or legal requirements change. The updated date above will reflect the current version.

Contact

For questions about this policy or your borrower information, contact your Las Vegas Mortgage loan officer through the Bimpy borrower experience.